ERIC L. HARRIS
Beulah, ND 58523 | (701) 581-5585 | eric@ericleeharris.com
EricLeeHarris.com
PROFESSIONAL SUMMARY
Technology-focused professional with experience in software quality assurance, telecommunications, construction safety, and corrections. Recognized for remaining calm under pressure, exercising sound judgment, and solving problems in structured, safety-sensitive environments. Strong troubleshooting background with experience in technical diagnostics, documentation, public safety, customer service, and team collaboration. Comfortable working independently or as part of a team while adapting quickly to changing priorities.

CORE COMPETENCIES
Troubleshooting & Root Cause Analysis; Software Quality Assurance; Technical Support; Internet & Television Installation; Public Safety & Corrections; 911 / Non-Emergency Dispatch Support; Medication Administration; Safety Compliance; Documentation & Reporting; Customer Service; Team Collaboration; HTML; JavaScript; SQL; C/C++.

PROFESSIONAL EXPERIENCE

Mercer County Sheriff's Office - Corrections Officer
Stanton, ND | October 2025 - Present
- Maintain the safety and security of inmates, staff, and the correctional facility.
- Conduct routine security checks, inmate supervision, and required documentation.
- Administer prescribed daily and nightly medications in accordance with established procedures.
- Cross-trained to assist with 911 and non-emergency dispatch operations as needed.
- Respond professionally to incidents and emergencies while remaining calm under pressure.
- Prepare accurate reports and maintain confidential records.

Midco - Field Technician
Dickinson, ND | February 2025 - October 2025
- Installed and troubleshot residential internet and television services.
- Performed utility locating for coaxial and fiber infrastructure in response to 811 requests.
- Diagnosed service issues and delivered quality customer support.

Paradigm Enterprises Inc. - Construction Safety Officer / Laborer
Stanton, ND | April 2024 - January 2026
- Supported construction of the Leland Olds power plant substation.
- Operated skid steers, backhoes, telehandlers, rollers, and related equipment.
- Performed daily site safety inspections and promoted PPE and safety compliance.

Interact Commerce Corporation - Senior Software Quality Assurance Engineer
San Marcos, CA | June 1998 - June 2002
- Tested client/server and web-based CRM applications.
- Reproduced customer issues, documented test cases, and verified resolutions.
- Configured Windows test environments and trained new employees.
- Assisted with technical documentation and software releases.

Sycuan Casino - Transportation Lead
El Cajon, CA | September 2008 - October 2023
- Supervised transportation operations, coordinated staff, and ensured fleet readiness.

Stanley Steemer - Trainer
San Diego, CA | May 2003 - September 2008
- Trained technicians and supported dispatch operations.

EDUCATION
Coleman College - Certificate in Computer Information Science
Graduated magna cum laude | Dean's List

Cuyamaca College - Computer Information Sciences

TECHNICAL SKILLS
Languages: C, C++, SQL, Visual FoxPro, COBOL, RPG400, JCL/JECL, PL/1, BASIC, HTML, JavaScript
Operating Systems: Windows, macOS, Linux, UNIX
Productivity Software: Microsoft Office